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Support Center

Technical Support:

If you're experiencing any problems or difficulties using products, please get help via via e-mail: support#@media-convert.net(replace # with @)


Order FAQ:

Q: Is it secure to purchase from your Website?
A: Yes, We cooperate with the most reliable payment platform Regnow - a branch company of Digital River , your shopping safety is 100% guaranteed. For more information of this payment platform, please refer to: http://www.digitalriver.com/corporate/privacy.shtml

Q: How can I know if my order is processed successfully or not?
A: Commonly, once the order is processed successfully, you will receive a confirmation e-mail from RegNow. This email indicates your order has been processed ,After this e-mail, you will receive a registration e-mail soon, You can go to this website to check your order status: https://www.regnow.com/order_lookup.html

Q: My order had been processed but I have never received any confirmation email.
A: Regarding this issue, please directly contact our agent regnow at: support@regnow.com, or call them at 1 (877) 353-7297 (toll free in US and Canada) or 1 (952) 646-5331 (international). Online Problem Submit Form: http://www.regnow.com/cs/contact

Q: How can I get a receipt via Regnow?
A: If you paid via REGNOW, you will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this receipt for your records!For more information, please contact http://www.regnow.com/help_contact.html directly for help.

Q: What's your Upgrade Policy?
A: Being a registered user of our software,you can enjoy free lifetime technical support and upgrates, and if you want to upgrade your program to the latest version, our programs can check for updates regularly. For most programs, when a new version is available, an update dialog box will appear when you start the program, and then you can click Update or the download link to download the latest version.

Q. How long will it take to get your supporting response?
A: Generally, we'll reply you within 24 hours except weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.